Withdrawal, refund and product availability policy
Pursuant to and for the purposes of Article 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days of delivery of the goods, under penalty of forfeiture. In order to exercise the right of withdrawal, the User must inform the Controller of his decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient for the User to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. If the User withdraws from this agreement, the Controller shall reimburse the User for all payments he has made to the Controller, including delivery costs, no later than 14 days after the day on which the Controller has been informed of the User’s decision to withdraw from this agreement. Such refunds shall be made using the same means of payment as that used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event, the Controller guarantees that the User shall not incur any costs as a result of such a refund. The refund may be suspended until receipt of the goods. If the User withdraws from this agreement, the User shall return the goods to the Controller without undue delay and in any event within 14 days from the date on which the User informs the Controller of his decision to withdraw. The deadline is met if the User returns the goods before the expiry of the 14-day period. The User shall bear the direct cost of returning the goods. The User expressly acknowledges and accepts that the integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. The User, in any case, is responsible for any decrease in the value of the goods resulting from any handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In no case may the right of withdrawal be exercised in the case of goods made to measure and clearly personalised.
General conditions for products
The purpose of these General Conditions of Use and Contract is to regulate the commercial transactions that take place between the Owner and the Users. The purchase of any of the products offered implies acceptance, without reservation of any kind, of each and every one of these general conditions of use.
Online dispute resolution for consumers
Consumers residing in Europe should be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve out of court any disputes relating to and/or arising from contracts for the sale of goods and services concluded on the Internet. Consequently, if the User is a European citizen, he or she may use this platform to resolve any dispute arising from the online contract concluded with the Controller. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Controller is available to answer any questions sent by email to the email address published in this document.
Payment and proof of purchase
The form of payment is by credit card, bank transfer or Paypal. In the event that the TPV communicates the rejection of the card, the purchase order will be cancelled automatically, informing the customer of this cancellation online. Similarly, if the bank transfer is not received within 5 working days of the registration of the order, the purchase order will be cancelled automatically and the customer will be informed of this cancellation online. For payments made with foreign cards, the issuing bank must comply with the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement are not permitted. The communication that the User receives by email once the purchase has been confirmed is valid as proof of purchase and for the purposes of the manufacturer’s guarantee. Notwithstanding the foregoing, an invoice may be requested, during and not after the purchase process, indicating the data that will be required for its issue. The User acknowledges and expressly accepts that once the purchase process has been completed, it will not be possible to request an invoice.
User obligations
In general, the User undertakes to comply with these general conditions of use and to always operate in accordance with the law, morality and the requirements of good faith, acting with due diligence and refraining from using the website in any way that may impede, damage or impair its normal operation, the goods or rights of the Owner, its suppliers, and the rest of the users or third parties in general. The User expressly undertakes to allow delivery of the order by providing a “delivery address” to which the requested product can be delivered at the usual time of delivery of the goods. The User also expressly acknowledges and accepts that in the event of any breach of this obligation, the Controller shall have no liability for the delay or impossibility of delivery of the goods requested by the User, reserving the right to cancel the purchase made
Sending the product
Once the purchase has been concluded, the User will automatically access a confirmation page and will receive an email containing all the specifications of the product purchased with its order number. The products will be sent to the shipping address provided by the User in the delivery data form. The shipping costs will be specified and legible. The User acknowledges and accepts that by finalising the purchase he/she gives his/her express consent for the Controller to provide his/her details to the company responsible for delivering the purchased product. Generally, the products are shipped within 1 day from the completion of the order and relative payment and delivered within a maximum of 4 days from shipment. In any case, the Owner undertakes to deliver the goods to the User without delay and at the latest within thirty days from the date of conclusion of the contract as provided for in Article 61 of the Consumer Code.
Responsibility of the owner
The products presented on the Site comply with Italian law. Without prejudice to cases of fraud or gross negligence, the Owner shall not be liable for any damages that may arise from interference, omissions, interruptions, computer viruses, failures or disconnections in the operational functioning of this electronic system or in the users’ computer equipment or apparatus, due to causes external to the Owner, which prevent or delay the provision of services in other electronic systems, nor for the impossibility of providing service or allowing access for reasons not attributable to the Owner due to the user, third parties, or major forces.
Purchasing the product
The Owner reserves the right at any time and unilaterally to change the price of the products and services offered through its website. In any case, the Owner guarantees the customer that the price indicated at the time the order is placed shall not be subject to subsequent changes. In order to place an order, it is necessary to connect to the Website, select the desired product and then fill in the electronic form, following the instructions indicated therein.